Mercari: Buy and Sell App

K W

New terms of service are horrendous. The final nail in the coffin is being charged the $2 fee to transfer my money after I was already charged the seller fees. They are double dipping. Customer service does nothing but give canned responses or snarky ones. If you're here over the new ToS also file a complaint with the better business bureau. I've also seen people say contact your states attorney general. I am done with this app. I don't care that it's only $2, it's the principle.

Jan 27, 2025 20:30:53

Ramon Valdez

App has gone downhill. They pretend that removing selling fees was a good thing. Meanwhile, they dumped on more fees to the buyers to cover the cost of that, and added a $2 fee for a direct deposit instead of free for the seller. There are also a lot more SCAMMERS posting fake listings than before, that fake shipping on USPS. Once I move my money over, I'll uninstall this app and say goodbye to Mercari. Been descent for 6 years, but this is bad.

Jan 27, 2025 16:04:37

Meg “Bert” Bert

They have NO customer service. I have been trying all week to update my banking information so I can deposit funds from items I sold, they're refusing to help me set up a new bank account. It takes 24 hours for each bot to paste an automatic message with no help. They absolutely refuse to help me, now I've lost product and money. They've stolen from me refuse to help resolve the problem. I'm taking the hit, deleting the ap. If you're a seller don't risk losing money and items. Big nope.

Jan 26, 2025 05:43:39

Jocelyn Perez

I love selling on this app and the selling fee being removed is nice. My only problem is I cannot contact anyone anymore about my listings. For some reason the promote button decreases the price by a lot. One of my listings is $11 and 10% off for likers would be $9.90 but the liting goes down to $6.40 which i am not interested in selling this item for that little. This has been a problem for about a year. I figure it chooses the lower price the item was lited with or what will sell faster.

Jan 25, 2025 23:16:09

Toobrokenforfun

Takes a $30 product and turns it into a $40 purchase? Processing fee, tax, and some other fee, with shipping, always equals an extra $10 no matter what the product or price. Was wondering why people stopped buying my products too, pretty sure this app killed itself with its endless fees. Suggest finding a different app, will be deleting

Jan 24, 2025 16:35:22

N A

Mercari is now the DoorDash of shopping apps and not in a good way. overnight they made a sudden change to many of their policies which they framed as being positive. In reality it tacked on a ton of extra fees for buyers, including a shipping fee, tax, processing fee and service fee. not friendly for buyers. they now will allow all returns for any reason because that's easier than catching scammers, AI bots, and having real customer service. FU.

Jan 24, 2025 13:34:16