CRM

CRM is an internal application designed for Fastboy employees to manage customer interactions and day-to-day workplace tasks. It centralizes time tracking so staff can log and adjust personal working hours, helps employees record and resolve issues reported by customers, and supports rapid internal communication across teams. The app also enables authorized staff to place calls and send messages to customers on behalf of the company, making customer support and issue resolution more efficient. Employees will find CRM useful for keeping records in one place and coordinating responses without switching between multiple tools.

Key Features

⭐ Working hours management in CRM: track and adjust personal working hours.

⭐ Customer issue resolution: record, address, and resolve problems reported by customers.

⭐ Fast internal communication: quickly communicate with other employees to coordinate actions.

⭐ Customer support actions: call and send messages to customers on behalf of the company.

Advantages

✅ CRM simplifies routine staff workflows by consolidating timekeeping and customer interactions.

✅ Centralized issue tracking helps teams follow up and close customer reports more consistently.

✅ Quick communication tools reduce delays when coordinating with colleagues across departments.

✅ Built-in calling and messaging keep customer contact aligned with company procedures.

Disadvantages

❎ Designed for internal Fastboy use only, so it is not intended for public or external users.

❎ Focused on core staff tasks—working hours, issue tracking, and messaging—so it may not include broader external CRM capabilities.