Helpr

Helpr is a customer support app that lets teams see exactly what customers see and resolve issues in real time from an iPhone or iPad, combining live chat, co-browsing, and an AI assistant to speed up responses and reduce friction. It’s useful for support agents who need context-rich conversations, safe screen sharing without extra downloads, and automated reply suggestions so fewer tickets stall. Whether you’re scaling a small support team or want to improve first-contact resolution, Helpr centralizes conversations, helps agents collaborate, and keeps sensitive data protected while you work on the go.

Key Features

⭐ Real-time chat with typing indicators, read receipts, and seamless message handoff across devices.

⭐ One-click visual assist (co-browse) to view a customer’s web screen live without downloads or plugins.

⭐ Built-in AI agent named Luca that suggests replies or autonomously handles conversations using your knowledge base and web search.

⭐ Support for sending images, files, audio, and video directly inside conversations.

⭐ Auto-translation for messages in 194 languages to bridge global customer communication.

⭐ Omnichannel inbox that aggregates email and messaging channels with routing, presence, and internal notes for teams.

Advantages

✅ Agents get immediate context from live co-browsing sessions, which reduces back-and-forth clarification.

✅ Helpr’s AI assistant speeds responses and can manage routine conversations, saving agent time.

✅ Strong security posture with AES-256-GCM encryption at rest, end-to-end encrypted co-browsing, and multi-factor login options.

✅ Tools for teamwork such as multi-agent support, internal notes, satisfaction ratings, and response analytics support scaling.

Disadvantages

❎ Requires an active account to use the service, so setup and access management are needed before starting.

❎ The mobile experience is designed around iPhone and iPad, which may limit parity for users on other device types.

❎ Autonomous AI replies still need oversight and tuning from your knowledge base to ensure accuracy in complex cases.