Meet Mobile: Swim

B Burg

Unaccommodating Service-Purchaser Beware!! I just purchased a subscription for my son's first swim Meet in November 2021 on my Android phone, and then I received an iPhone for Christmas this month. When I contacted customer service to see if they would refund my subscription on Android so that I could repurchase on iPhone (they don't allow switching between platforms), it was a hard no. Since I don't feel like paying double for the same service I just won't be using it. Very disappointed

Jun 06, 2024 18:13:09

# Mills #

Paid for my subcription but app says I didn't. I get push notifications when my swimmers finish an event. When I click on the notification all I get is either the psych sheet, individual swimmers event entry, or the event page with no names. When I search for meets and swimmers I find them but the results never update. Have uninstalled & reinstalled updated my google account. Google says my subscription was paid. The app says I don't have a subscription. Please fix or refund my subscription.

Jun 06, 2024 08:17:46

R Randolph

I'm tired of having to contact customer service because I can't access results even though I am subscribed. Tells me I'm not subscribed yet I am on annual renew and have 7 months left. This happens ALL the time. Ihave removed the app and reinstalled, restarted phone, everything they suggest and it still keeps messing up and being useless over a subscription error on their end. They need to fix the glitch or stop charging people. Honestly if there is another app out there I'd recommend a switch.

Jun 05, 2024 14:29:25

A Google user

Yep. This is the best app for swimming hands-down. I love that it you can keep track of meets, and swim stats come up within minutes of the heat ending. I'd give a 5 star rating if you gave notifications before events that your favorite swimmers are in, and Motivational Times in app too. Like, it can show how close you are to a certain time, or what time cut you've made.

Jun 03, 2024 16:53:25

Arjan Schimmel

Terribly unreliable. Sometimes it will show results, only for them to disappear again half an hour later. It seems to work on iOS, but on Android it's awful. Reinstalling the app does not help. Tapping the button that I already paid (I regret paying for a year) I get a message that I don't have a subscription. Tapping a payment button leads to an error message that a subscription is already active. Linking the Google account for payment history tracking does not help either.

Jun 03, 2024 01:51:29

Samantha Martoni

I have a paid subscription! After staring an athlete the system will not let me see the other list of athlete's. They advertise individual scores but you have to go to each person in your age group individually. Pain in the butt. Why can't you just sort them for me. I'd like to be able to download split times for longer races but instead I have to take about 5 screen shots for the info. I have a paid subscription!

Jun 02, 2024 05:51:30